Questions and Answers about the FreeStyle Libre Diabetic Glucose Monitoring System

Answers about FreeStyle Libre from a user / diabetic

The Freestyle LIbre System - consisting of a Libre Reader and the Glucose 14 Day Sensor.
The Freestyle LIbre System - consisting of a Libre Reader and the Glucose 14 Day Sensor.

I have been using the FreeStyle Libre glucose monitoring system (CGM) since December 2018. Here are some questions I had myself before considering the switch from my OneTouch system and some of the answers I came up with or have come to understand using the Libre glucose monitoring system. 

Hopefully, this information will helpful to diabetics like me (read my story) that are considering using the Libre CGM diabetes system.

For information about the FreeStyle Libre read my review of the FreeStyle Libre (original post) here. Looking for accessories, a case, or patches for your FreeStyle Libre, find freestyle Libre accessories here.

1) What are the benefits of using a FreeStyle Libre or continuous glucose monitor?

As a diabetic, I am always looking for new or better ways to manage my diabetes and learn about how my body manages the carbohydrates I consume. I have been using a CGM to manage my diabetes since the fall of 2018. Here are some of my observations of the benefits of using a Continuous Glucose Monitor (CGM) from the perspective of an insulin-dependent Type-2 diabetic.

  • CGMs are fast and convenient – plus they reduce the number of finger pricks makes glucose testing near painless to test. The ease of simply scanning the Libre gives us an instant picture of where our glucose is. The more convenient, the better the chances we will watch our glucose and they alone lead to better management.
  • There are 1,440 minutes in a day. How many times a day do you test your blood glucose? To be conservative let’s say as a typical diabetic we test our blood glucose with finger tests five times a day. Presuming each test is a 5-minute snapshot of our glucose levels, that is a 30-minute window into your diabetes management or less than 2% of the total minutes in a day. What is going on the other 98% of the time?
  • CGM can help support Diabetes Biohacking. Biohacking is just a fancy label for better understanding of how well our diabetic bodies can manage glucose, and more importantly how that relates to the foods we eat. The same meal consumed by one Type 2 Diabetic and how well we can use the carbohydrates in that food, will be completely different for each of us. More importantly, how much glucose is left in our bodies between meals will be very accordingly. A CGM allows us to visually see this impact.
  • Research has shown that there is a direct relationship with a better A1C number and the number of times you check your glucose a day. The typical FreeStyle Libre user tests their glucose over 10 times a day. How many times do you do a finger test?

Read my entire article on the Benefits of using a CGM For Diabetes Glucose Control here (Read More).

2) Do I need to still use my old finger-based glucometer if I use Libre, Dexcom or a CGMer-based glucometer

On occasion, yes. The Libre app will recommend you do a finger-based test if your sugars have had a drastic change; are really high; or very low. At most, I would say I have to do a finger test a few times a week.

You will still need to fall back to traditional finger pricks with the FreeStyle Libre system if:

Libre App and Reader recommend when to do a blood glucose test.
The Libre App and Reader will recommend when a finger test should be used for treatment decisions.
  • Your glucose reading indicates a low or going low message; or a high message
  • Your trending arrow is rising or falling quickly
  • Your sensor cannot provide a reading
  • Your readings do not match how you are feeling

The FreeStyle Libre reader can scan both your sensor (fingerless scans) and has the ability to do finger / blood-based scans. Personally, I use my iPhone 8 over the Libre reader (although I have both) – after all, we always carry our phones with us, why lug around a glucose monitor as well.  However, I fall back to my old OneTouch for finger tests as 1) I had three units (home, office, and roaming) and 2) I had an existing prescription for the test strips.

3) How often do I need to scan the sensor?

The sensor holds 8 hours worth of data and then starts to overwrite the oldest readings. Personally, I would argue 8 hours is not long enough.  However, despite this comment, in reality, 8 hours isn’t too bad.

We test our glucose before breakfast; lunch and dinner which is well below 8 hours between the three. I also scan before bed for my long-lasting insulin injection.  So – 4 scans a day as a minimum – 24 hr / 4 scans = 6 hrs.

Where I find the sensors 8-hour window fails me is overnight.  I admit it, I enjoy sleeping in.  8 hours is not long enough as I always seem to have a gap between my bedtime scan and my morning scan for any time over the 8 hours.  Is this the end of the world, not really as you would expect a slow and steady downward trend as my long-lasting insulin does its work.

The OCD in me hates the missing data.

4) What do I love the most about my Freestyle Libre?

Not having to finger prick myself several times a day is a total bonus.  However, what I love the most about my FreeStyle Libre is the biohacking.  How did my body respond to this food or that food?  Take the picture on the right as a great example. This picture was pulled from my iPhone Libre App that shows the last 24 hours of continuous glucose monitoring.

For the most part, I was behaving that morning and had great number overnight. Then hello lunch. A group of us from work decided to go for sushi. Even worse – all you can eat sushi. You know what that means right? GORGE!!!!! Look at that spike (and that was with a dose of insulin – it looks like I underestimated the carbohydrate intake with that meal. Needless to say, I know better for next time we decide on Sushi for a work event. It wasn’t until almost 9 PM (9 hours after lunch began that I was able to get my sugars back on tack.

With the Libre system or any continuous glucose monitoring system – pay close attention to your spikes and your gentle waves. How does a protein with your fruits keep your sugars down compared to fruits alone? Do you find you spike more aggressively with one food over another? With knowledge comes power or in our case, control over our chronic illness.

This will be one question I will be bringing to my diabetes clinic – should I have waited until dinner to try to get my numbers back on track or was there a more proactive means.

5) How frequently do I need to change my sensor?

The FreeStyle Libre sensors last exactly 14 days from when it was activated will need to be replaced.  Both the iOS and Android phone App and the Libre Reader have a countdown timer in them as a constant reminder.

My only comment is that when the sensor expires, you lose any data between the last time you scanned the sensor and the expiry. It literally self destructs like a spy movie.  Well, without the explosion.

6) Does the FreeStyle Libre Sensor really last 14 days

I admit I am only on week 9 (5th sensor) of using the system, however, I have yet to need to remove a sensor before the 14-day mark.  That being said, it is winter in Canada and I have a phobia of slipping and falling on ice so my running KM has been limited and the sensor has not been exposed to excessive sweat.

It will be interesting to see how well the sensor holds up in the summer, between sweat, exercise, and just overall life.   I do notice that the adhesive does begin to lift away from my skin around the outside of the sensor at about the 10-day mark. There are a few solutions to this:

  • Amazon has several pre-manufactured sticky pads that you can place over top.  See them at my Amazon Store here where I list some of my favourite Libre Accessories.
  • Make your own sticky pad – this is my preferred choice. As an athlete, I have tones of Kinesiology Tape.  I cut a small piece, and place it over-top of the sensor for the last 3 or 4 days.
  • I have summarized the steps that I use to help prevent my FreeStyle Libre from falling off before the 14-day expiry – Tips to help keep your FreeStyle Libre from falling off.

7) How Well does the Libre App for iOS and Android work

Overall, I have little or no complaints. I do love data – and it is a bit disappointing that the iOS version locks my data away and doesn’t share nicely with other apps.

Remember, the FreeStyle LibreLink app is compatible with NFC enabled phones running Android OS 5.0 or higher and with iPhone 7 (My Libre was a great reason to upgrade my iPhone 6 to an 8) and higher running OS 11 and higher.

Improvements to the IOS version could include:

  • Allowing blood glucose readings to be added to Apple Health App.  The Health app does not need 100% of the data; I would be happy with the breakpoints of when I have scanned the sensor- similar to what goes into the logbook.
  • Ability to import older glucose readings from a text / csv file
  • Ability to export glucose readings to a text / csv file.  This one would not be needed if the data was in the Health App as there are several other applications available to assist in exporting data from the Apple Health App.
  • Downloading the last 90 days worth of data from the LibreView website if you ever reinstall the app. Reinstalling the app loses any data stored on your phone, however, your historical data is safely saved on Libre View.

NOTE: As of October 2019 – the Freestyle Libre is now available for both iOS (iPhone) and Android. An exciting time for all phone users!

8) Does the Freestyle Libre need your phone to be close or always on to capture glucose data?

The Freestyle Libre sensor captures data 24 hours a day without needing your iPhone. Look at the sensor as an independent device – your phone or the Libre glucose meter only needs to be around once every 8 hours to download your stored data. Otherwise, they are two independent devices. That being said you can scan the sensor as frequently as you want.

9) Can I share my Glucose Readings with my family?

One great feature of the App is that you can be held accountable and give a family member access to your results via a small app called Libre LinkUp (Look for it in your App Store).

Libre LinkUp allows up to 20 people to monitor your glucose scans. Unfortunately, you will not see the 24-hour data, however, the user will have access to your LOGBOOK showing when you scanned your Libre Sensor and the glucose reading.

To send a Libre LinkUp Invitation – look for the SHARE link under the dropdown menu on your App and follow the instructions. The user will receive an email with instructions on how to download the Libre LinkUp app and a special code to connect to your data.

Be warned – they can check in on your levels at any time and scold you.  You can also share this data with your healthcare provider; if they have registered with FreeStyle.

10) Can I print Reports for my Diabetes Clinic or Health Professional?

The best reports for you and your healthcare team are available through the online companion to the Libre System – Libre View

LibreView is a secure, cloud-based diabetes management system that gives you clear, easy-to-understand reports from many popular Abbott glucose monitoring devices. Your Freestyle Reader can upload to the website via a USB cable – there are instructions on the website. Your glucose readings that have been scanned to your phone are automatically uploaded to the website.

The report can print summaries on the following:

  • Glucose Pattern Insights
  • Monthly Summaries
  • Daily Log
  • Snapshot
  • Mealtime Patterns
  • Weekly Summaries
  • Daily Patterns
  • Summarize your data by 7 day, 14 day, 30 day, and 90 day averages. You can also view and download copies of your daily trend lines.
  • Download all of your data, by 15 minutes time periods, in CSV format

Visit the Libreview website here: and login with your Libre username and password you created for your phone app. If you are only using the Reader, can signup on the TOP RIGHT corner the first time you try to access the website.

11) How much does FreeStyle Libre Sensor Cost per month?

Here is a list of the typical cost for FreeStyle Libre per sensor or per month? As I am located in Canada, these costs will be based primarily on what I know locally. However, as information becomes available, I will add the typical cost per month for other countries.

The typical / average cost for the FreeStyle Libre System is Canada are:

  • FreeStyle Libre Starter Kit – includes a reader and 2X 14 day sensors – $248 cdn
  • FreeStyle Libre Reader – to view your sensor readings or as a backup, if you are using your phone – $54 cdn
  • FreeStyle Libre Sensor -Can be worn for up to 14 days – $97 cdn or $194 per month

Personally, I purchase my FreeStyle Libre from my local pharmacy. I prefer to deal with the first name flavor of my home town pharmacist. I pay $102.70 per sensor. For me, this is a small price to pay to support local business over a large pharmacy chain like BayShore, CostCo or Shoppers Drug Mart.

12) Is the FreeStyle Libre System covered under private health insurance in Canada

Yes!  Almost 100% of the cost of my sensors is covered by my medical / prescription health insurance provided by my employer.  What I did notice is that there is a significant range in costs between pharmacies. I have also read in many user groups that some insurance companies are only covering the Libre System if you use insulin to manage your diabetes. That being said, contact your insurance provider to double- check.

Although you are not obligated to use Abbott’s official pharmacy for the FreeStyle Libre system, they do appear to have the best price for both the sensors and the reader.

When I was trying to activate my first prescription, I was advised by them that my doctor needed to send the prescription directly them despite me already having a paper prescription.

As I already had a paper copy, I simply went to my community pharmacy which was able to get both the sensor and reader in for the next morning (I was my pharmacies first patient to give the system a try.).

The Libre system is available through many Provincially administered Drug plans if you manage your diabetes with Insulin.

13) Where do I get the FreeStyle Libre System in Canada

You can get the FreeStyle Libre from your local pharmacy (mine was able to order in the sensor and the reader) for the next morning.

There is also an official pharmacy for the FreeStyle Libre that is listed on the FreeStyle Canada website.  If you are living outside of Canada, check your local FreeStyle website for pharmacy locations.

14) Can I use my phone as well as the FreeStyle Libre Reader

YES!  Absolutely — I have both an iPhone and the Libre Reader – and they work interchangeably.  However, here is what you need to consider:

  1.  When activating a new sensor, first scan the Libre Reader – then scan your phone
  2.  Both scanners work independently – so if you wanted to aim for 100% of data in both devices, you would need to scan both your phone and the Libre Reader regularly. However, all the data is merged together online in LibreView in Abbotts Diabetes Management website.
  3. Both Apple Phones (7 or newer) and Android phones with NFC will support Libre. Some andorid phones require you to enable NFC in the settings before Libre will work.

15) How large is the Freestyle Libre Sensor

The Freestyle Libre sensor is discrete and very comfortable the sensor can easily be worn under the most clothing. The Libre sensor is slightly larger than a quarter and about as thick as two coins.

How big is the Libre Sensor? The Freestyle Libre sensor sits on your arm is about the size of a quarter.

16) Can I use my Android Phone with Freestyle Libre

As of the end of September 2019 Freestyle Libre is available for both iPhone (iPhone 7 or newer) and Android. A very exciting milestone. Visit your App Store to download.

Download the Android Libre App from the Google Play Store

In addition to the official Android App, many Android users have also had great success using FreeStyle Libre on their Android phone with the following Unofficial apps. As an iPhone user, I have not tested them.

GLIMP – An Android app for managing diabetes, compatible with Abbott Freestyle Libre, Libre Pro, MiaoMiao and BluCon sensors.


  • Memorize blood glucose levels
  • Acquires glucose values from Abbott Freestyle Libre sensor without Abbott reader
  • Memorize insulin units, carbohydrates and sport activities
  • Remote Glucose Monitoring via Dropbox and Nightscout
  • Smartwatch app (requires an NFC-open smartwatch)

Diabetes M – The application tracks almost all aspects of the diabetes treatment and provides you and with detailed reports, charts and statistics. You can send the reports to your supervising physician via email. Diabetes:M also gives you various tools, so you can find the trends in blood glucose levels and allows you to calculate normal and prolonged insulin boluses using its highly effective, top-notch bolus calculator.


  • Smart Watch Compatible
  • Bolus Calculator
  • Food Database
  • Analytical Charts
  • Reporting and import / export
  • Android and iOS Versions

Nightscout xDrip+ – Attempting to ease the burden of diabetes management through automation technology. Providing proof of concept tools to further research goals and inspire the next generation of systems.


  • Voice, Keypad or Watch input of Treatments (Insulin/Carbs/Notes)
  • Visualization of Insulin and Carb action curves + Undo/Redo
  • Improved alerts and predictive low forecasting feature
  • Instant data synchronization between phones and tablets
  • Support for many different data sources

17) Can FreeStyle Libre warn me if my blood sugar is high or low?

As the Freestyle Libre is a NFC (near field communication) device and requires the readings to be downloaded aka tapped from the sensor it is not continuously communicating with your reader or phone. As a result, the Libre has not been designed to warn you of a risk of a hypoglycemic incident.

There are 3rd party apps like Ambrosia BluCon ( and MiaoMiao ( that can read the sensor every 5 minutes and send the data via Bluetooth to an app. The BluCon or MiaoMiao app can then notify you of approaching highs or lows so you can react to a hypoglycemic or hyperglycemic event quickly.

That being said there are still huge benefits of knowing what your sugars were doing after the fact i.e. in the morning — did your sugars go too low overnight, so you liver went into overdrive and resulted in a spike your fasting numbers making you reflect on if you “Are we going to bed too high, so no hope in having a good morning fasting glucose reading?”

18) How can stop my Freestyle Libre from Falling off?

Unfortunately, everyone skin is slightly different and your FreeStyle Libre sensor may need some TLC and assistance to last the entire 14-days without being accidentally knocked or fall off.

The biggest tip – do not expect it to last the 14-days without help. Pay attention to the edges around the adhesive — if they seem to be lifting, give it some help with a patch, or kinesiology tape. I have compiled a list of a few tips I have gathered in my 18 months using Libre which can be summarized as:

To read the full post on my Tips to help keep your Freestyle Libre Attached for 14-days – check it out here.

19) What does the percentage (%) of sensor data captured mean?

You have to remember that your Libre sensor can store only 8-hours worth of data. If it is longer than 8 hours between the last scan of your Libre sensor, then the oldest data is overwritten and lost. The percentage (%) of sensor data captured is the total number of 15-minute time periods (how often Libre records data to your app) / the total number of all possible time periods.

Using a single day libre data as an example of % of sensor data captured:

If you scanned your Libre before bed at 10 PM and then woke up at 9 AM (11 Hours of sleep) – the data for the first three hours would be lost, with the sensor saving the most recent 8 hours or 1 AM until 9 AM or in other words 8 / 11 hours or 72% of sensor data captured or 88% over a 24 hour period. In your app, this is calculated for 7-day, 14-day, 30-days, and 90-days.

20) Can the Freestyle Libre get wet or be used while swimming?

Yes. Sensors can be worn while bathing, showering or swimming. Don’t take sensors deeper than 3 feet or for longer than 30 minutes. However, officially, the FreeStyle Libre 14 day system has not been tested in seawater.

TIP: If you are going away on vacation with your FreeStyle Libre and feel you will be going in and out of the water extensively. As a precaution, I would:

  1. Pack kinesiology or rock tape or any other of your favourite patches (See our Libre Amazon Store for examples). This will give you extra protection, albeit, weird tan lines, if you notice your sensor coming loose or an edge starting to lift.
  2. If feasible, bring a backup Libre Sensor
  3. As a minimum, bring your finger glucose meter and ensure it is charged and have enough test strips.

21) On-Demand Videos about FreeStyle Libre

Freestyle Diabetes UK has some great on-line resources for the Libre Community. Their webinars are designed to help you get the most out of your FreeStyle Libre system. The videos range on topics that span lifestyle and managing your diabetes to using all the different aspects of the FreeStyle Libre system. Each webinar lasts around 60 mins and always includes a live Q&A session at the end. If you miss our live webinars, you can always watch them On-Demand.

Check out their series of webinars here.

Some of the recent webinars include:

22) Do you have more questions about the FreeStyle Libre Glucose reader?

As I come up with more hints and tips about the FreeStyle Libre system I will be sure to add them here. Feel free to leave a comment below with any questions you may have and I will be sure to answer them.

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  1. Hi Mark
    My question is
    Q1- Does the sensor predict’s where the sugar numbers are moving towards like low, up, stable & etc. ????
    Q2- Does the sensor and ipX app quietly communicate at night while we sleep.
    The reason I ask Q2 is because the graph on the app shows that my sugar number dipped to red zone between 3-6am. I was asleep at that time and I did not take any reading.
    Plz comment.

    • Two more great questions:
      The sensors themselves do not predict however, both the reader and the app have trend lines – quickly rising; rising; steady; falling; quickly falling.

      I use them to gauge where my sugars are going. Steady – I know the number is pretty close to my finger test. How steep the ride or fall give me an idea where it is headed and how quickly. However, to what number is highly dependant on medication, insulin dose, and the food we eat. I can’t see any app saying that your sugars will climb to X.

      2) The sensors store an continuous 8 hours of data. Then start overwriting the oldest reading. The next time you scan the sensor all the data since you’re last scan is added to the app. This is why you saw the lows in the morning. However, as the Libre requires you to tap to access the data it does not continuously update your app. This is one advantage of systems like Dexcom ( although at a cost of about a 1/3 more per month than Libre. You need both the sensor and a device to continuously read the sensor.

      There are other 3rd party apps like Ambrosia BluCon ( *I am currently testing a loaner BluCon device* and MiaoMiao ( that can read the sensor every 5 minutes and send the data via Bluetooth to an app. The app could then notify you of approaching highs or lows.

      That being said there is still huge benefits of knowing what your sugars were doing after the fact I.e. morning — did you go too low, so you lover went into overdrive and spikes your fasting numbers for example. Are we going to bed too high, so not hope to have a good Norwich fasting glucose reading.

  2. I applied the sensor and scanned it using the freestyle reader and then I scanned the sensor with my iphone and consistently get a different reading between the two. The iPhone is always higher. Eg. Freestyle reader = 4.1 & 4.3. The iPhone scan at the same time 5.1 & 5.4. Is this variation normal?

    • Hi Gary! To clarify, you are scanning the sensor with your iPhone and then immediately scanning the sensor with your Freestyle Reader and getting different results? Or are you comparing a scanned result with a finger / glucose test?

      When comparing sensor to sensor test – I have not noticed any differences in the readings with my iPhone 8 and my Freestyle Reader. To be safe, I compared both the reader and my iPhone on two occasions yesterday. In both tests the numbers were identical (14.3 / 14.3 – An aggressive increase after a carbohydrate loaded dinner and 10.2 / 10.2 a few hours later). That being said, if you do have concerns – I would contact Abbott customer service Monday to Friday at 800-467-8481 (8 AM to 8 PM EST).

      That being said, when you are comparing the interstitial fluids that the sensor captures and a finger glucose test – the sensor has about a 10 minute delay behind your glucose test.

      Hope this helps!

    • Hi Mark,
      Great website you have. I am 2 day old user of Libre and i have got use to sensor , FreeS reader and my iPhone X.
      1- My FreeS reader and IPhone X have different readings when I scan The sensor at same time. ( I am not comparing the finger blood reading)
      FreeS reader says 4.3 at 6:15am 2Feb2020
      IPhone X say 6.2 6:15am 2Feb2020
      I am confused, how can I get close similar readings in both devices. I would like to use my ipX as much as possible as I live in my ipX. 🙂
      2- How can I import or export the readings of FreeS reader and ipX readings. I would like both devices to talk & exchange the readings so both the devices are up to date with all readings. Carrying 24/7 FreeS reader is not convenient as ipX is always with me.
      Plz advise
      Thanks .

      • Hi NaDeem: Welcome to the Libre world! Great question about the misalignment – have you done any more tests?

        As soon as I read your message I did a few scans myself using my fasting glucose as a base. The FreeStyle Reader and my iPhone 8 both had the same numbers on 3 different tests. In practice, I have not noticed any difference between the two sensor readings. I also have a second device (Ambrosia BlueCon) that reads my Libre every 5 minutes, and I just compared that app with the Libre on and the numbers were the same. If you are still noticing a difference I would be curious – is it the phone app or the reader that is acting up.

        I would do a finger test when you suspect your numbers to be stable, and then scan with your phone and your reader 10 minutes later. Which of the two better align with your finger test? This may give you a sense of where the issue is. Sorry that I could not be more help with this question. 🙁

        Regarding your second question — all the magic with both your reader and your app are through the LibreView website ( You can connect your reader to the website and download your readings; your iPhone app automatically sends your data to the website. In addition to being able to download your data by 15 minute intervals. There are also some great reporting features for your to bring to your diabetes specialist.

        Hope this helps!

        • Hi Mark,
          Thanks for the reply. Well today was day 2 and I kept taking readings with my FSL meter & ipX. After 4-5 attempts I now see that the readings of both the devices are pretty close to each other. Meter says 6.5 ipX say 6.9. I keep checking regularly with both devices and next 8 readings are very close to each other.
          I am assuming that ipX app needed time to calibrate it self in the first 8-10 readings and then ipX alines with FSL meter.
          Hope it makes sense. Note plz the Costomer service of FSL is ‭(855) 632-5297‬. I will be Calling the tech support for definite reason .
          Thanks again.

          • I would love to hear what the official reply is – however, glad you hear they numbers are becoming more aligned. I can see in cases where numbers may be off by a few decimal places as even within seconds the sensor could have taken another reading but certainly nothing compared to what you noted in your original message. I am actually looking to get an Android phone so that I can play with both apps LOL. It will be interesting to see if there are any difference. In my case; my app has been running steady for 90+ days so if there is any calibration as you suggested it is long done. Although this is nothing I have hear about in the past.

            The system is great – I cant imagine ever going back to regular finger pricks. However, like all technologies, we need to respect the limits. You may have found another short term grey area with accuracy.

    • As I understand Ontario, yes, I believe they covers individuals on insulin that qualify for the provincial drug programs – Trillium or the Ontario Drug Benefit (ODB). Your local pharmacist should be able to let you know if you qualify.

      • Hi Marg DesChamps
        Yes Trillium is covering FSLibre since Nov2019 as told by my Endocrinologist. I am on also on Tresiba & Humalog & pills.

  3. Hi. I have the Librefree style. It says in the book that a person wearing a pacemaker shouldn’t use this. I have a pacemaker/defibulater implanted in 2016. It says there is no data as to whether it is ok to use. Can you give me some information on this subject. Thanks

    • Hi Katherine! A great question and I wish I knew the answer. Unfortunately that is one I would suggest you ask your physician or pharmacist. Sorry I could not be of more help.

      It truly is a great system so I hope it works out for you.

  4. My husband put a new one and he checked it at 3:30 pm. He tried again an hour later and it said wait 10 hours. What’s up with that?

  5. My husband is trying the Free Style Libra. The first time he used it, it only lasted 4 days. The second lasted ten days. This new one is not registering and it is the first day he has used it. It is saying try again later. Have other people had these problems?

    • I can say that your husbands experiences are certainly rare, so don’t give up – it’s an incredible system. I have been using Freestyle Libre for almost a year and have only had a issue with one sensor that accidentally got caught in my shirt as I was taking it off.

      For you husband – to loose two sensors in such a short time I would boldly suggest human error is the culprit. We all have differ skin types and as men we are a bit hairy. Here are my suggestions for you:

      1) Remove the hair from a small area to ensure the Libre Sensor has skin to skin contact.
      2) Ensure you prep the area with the supplied alcohol wipes – clean and glue free.
      3) Improve the adhesion of the sensor, pre-treat the area with Skin-Tac. Skin Tac Adhesive Barrier Prep Wipes have two main uses. They provide a tacky surface for you to easily fix any dressings or tapes to, and they provide an effective barrier between your skin and those dressings.
      4) Pay attention the edges of the Libre, they may start lifting up. This is usually the culprit of people loosing a sensor early as it is much easier for a short sleeve or oddly positioned door frame to get under that loose edge. At this point (usually around day ten), I add a protective barrier overtop of my Libre. I usually just use a piece of Kinesiology tape over top such as KT Tape. However, there are other products available such as Patchabetes (which I am using with my current sensor). I have a these and a few other options listed on our Amazon Store and our accessories for the freestyle Libre page.

      As I opened – using these tricks, I have never lost a sensor. The one and only one I did loose I skipped step 4. LOL. I have also summarized these tips here.

      As for the sensor not scanning – are you getting the message “try scanning again in a Few minutes?” or has the scanner stopped working all together?

      From what I understand – the “try scanning again” message is related to one of two things 1) you are a bit dehydrated and the sensor is not finding enough fluid in the skin to test (remember this is not a blood test, so body chemistry is important) or 2), there is a drastic change up/down in your sugars. In all cases we have our finger testers, so fall back to that if you need an exact test and can’t wait.

      If your sensor has stopped working (has never happened to me however have heard of others) – call the support line on the outside of your box. They may replace the sensor under warranty.

  6. Hi I was wondering. I put a new sensor on and then my iphone died. I now have a new phone, how do I use it with the sensor that is already on my arm?

    • That’s a great question – honestly, I have never tried however as the sensor is already activated I would simply try just choosing add new sensor on the iPhone app.

      If that doesn’t work – give the help desk a try tomorrow – 1-888-205-8296.


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